INSURANCE TESTIMONIALS:
Roman Holiday
Exploring the historic sites of Rome and relaxing on the beaches of Naples was a part of the master vacation plan for Will A. and his wife Mary Ann—not receiving information prior to departure that their tour operator went bankrupt!
Planning a fall excursion with each other was their motivation, but after hearing of the bankruptcy, recovering their vacation investment became their focus. Fortunately, the couple purchased travel insurance through Travel Guard for their air ticket protection and received full refunds for their purchase.
However, their car rental company in Italy rejected their request to refund their deposit, and the insurance purchased through Travel Guard and covered this related trip cancellation expense—refunding over $2,300 total.
Grateful and relieved, the couple could once again plan for their long-awaited European excursion, thanks to Travel Guard’s comprehensive travel insurance plan.
In Sickness and in Health
Many couples imagine the delightful experience of their honeymoon, especially when sun and relaxation in Ocho Rios, Jamaica, is in store. Shannon S. of Plainfield, WI, could only envision a blissful time shared with his wife, however, illness struck and the honeymooners had a change of plans.
After four days of an enjoyable honeymoon, Shannon began to experience abdominal pains. Bed-ridden for more than two days, Shannon returned home with his wife, and was admitted to their local hospital, where he remained for nearly a week. Nervous and shaken, the couple phoned, Travel Guard, whose representatives explained that the couple’s additional expenses incurred in Jamaica would be covered under their Travel Guard plan.
Regaining his strength, Shannon filed his insurance claim through Travel Guard and more than $16,300 was paid, which covered medical expenses, travel expenses, and the unused portion of their vacation. This payment—and the professional and compassionate treatment the couple received—gave them great comfort after a difficult experience.
Family Emergency Cuts Cruise Short
Setting sails in the Bahamas, Douglas W., of Albany, NY, and his wife never expected to use their travel insurance plan; however, after unfortunate circumstances, they were relieved to find out about their extensive coverage through Travel Guard.
After receiving a phone call from a hospital back at home, Douglas learned of his mother-in-law’s poor condition and needed to return home immediately. To his shock, each return ticket cost more than $900. Douglas received reimbursement through his Travel Guard plan covering the full amount of both tickets and the unused portion of their cruise.
“Since then, we’ve actually been traveling more frequently, and always use Travel Guard insurance,” stated Douglas. “We also have a travel group, and will urge them to use Travel Guard, as well. Thank you for making a very difficult time a lot easier.”
Getting Out in Front of the Storm
With the Orlando airport scheduled to shut down in one hour, Michelle W. and her two children vacationing in Florida wanted to get out before a dangerous storm hit. Michelle called Travel Guard’s LiveTravel hotline to see if they could find her a flight to escape the storm. LiveTravel immediately rebooked Michelle and her family on the next (and last) flight out.
Michelle and her children immediately rushed to the airport and made the flight that enabled them to get out before the hurricane wreaked havoc on Florida. But that’s not all. Travel Guard’s LiveTravel rep called Michelle upon her arrival back home to make sure she and her children arrived safely. Just another great example of Travel Guard’s exceptional service for its valued customers.
