We realize that consumers may not understand the value of working with a travel professional. We know you have many choices when it comes to arranging travel, from online agencies to big box stores that sell everything from toilet paper to travel. When one of our valued customers decided to book her 18 day cruise to Australia and the South Pacific, she chose to work with Lauren at The Travel Connection. At the time, she did not realize just how valuable Lauren would be.
Approximately one week before Carol’s much-anticipated cruise, her husband was rushed into surgery and they were instructed to cancel their cruise. Because it was so close to the departure date, Mr. & Mrs. Jones stood to lose over fourteen thousand dollars. Lauren tried every avenue to obtain a refund for her valued clients. Because Lauren was a seasoned travel consultant with 25 years of experience, she would not take no for an answer. She had an excellent longstanding relationship with the cruise line representative. Through her perseverance, she obtained a full refund for her clients and booked them on a later departure without any penalties. If Mrs. Jones reserved her vacation online or through a big box store, the outcome may have been very different. Experienced travel consultants like Lauren provide a level of service that is simply not available online.
Lauren Baxter, Travel Consultant
